The Total Economic Impact™ Of Iron Mountain InSight

Iron Mountain InSight supports digital transformation at organizations across industries, including highly regulated ones such as financial services, healthcare, life sciences, and the public sector. The software-asa- service (SaaS) platform makes an organization’s physical and digital content accessible and secure for faster searching, clearer understanding, and more effective leveraging of data. With InSight, organizations can realize benefits such as operational efficiency, revenue generation, and cost savings.

Iron Mountain commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying InSight.¹ The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of InSight on their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four representatives with experience using InSight. For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization that has 4,000 employees.

Interviewees noted that prior to using InSight, their organizations had large amounts of data in various forms. These were primarily digital and paper files, but their archives also included legacy formats such as microfilm, microfiche, tapes, disks, and CDs. Information management was siloed as organizations relied on disparate systems and manual methods, and they lacked a central solution that brought organization and easy access. These environments resulted in employee inefficiencies, uncertain security standards, and vast data that was costly to retain yet underutilized.