Data center services

What are Smart Hands?

Smart Hands services help with rack and stack, hardware reboots, cabling, lock resets, and other projects. We offer a full portfolio of services at every Iron Mountain Data Center, covering hardware, power and connectivity as well as general hands-on maintenance tasks. You can expect a response in minutes, not hours.

The service is billable either by the hour or on a recurring discounted basis. Make data center management convenient, fast and effective with Smart Hands data center support. Our team is highly skilled, on-site, and on-call 24x7x365.

What are Audit Support Services?

Navigate complex audits with confidence with Iron Mountain Data Centers audit support services

When regulatory requirements demand compliance excellence, Iron Mountain Data Centers delivers expert audit support that transforms challenges into opportunities. Our specialized team provides the guidance and resources you need to successfully manage every aspect of your audit process.

Let our compliance experts handle your vendor assessments and security questionnaires. Simply provide your documentation, and we’ll ensure accurate, thorough responses that meet the highest industry standards.

Whether you need boots on the ground or virtual assistance, our audit specialists coordinate the right resources to guide you through regulatory evaluations.

Submitting a request is easy and efficient. Just log in to the IMDC portal (imdc.service-now.com) and submit your request.

We understand that audit support requirements vary. That’s why we offer engagement options designed for maximum flexibility and value.

What is a data center migration?

Moving or consolidating data center infrastructure is always challenging. Data center migrations require end-to-end solutions covering analysis, risk assessment, planning, design, execution and testing to ensure your data center move takes place in time and within budget, with no risk to your data center.

When you take it on in-house, resources and skills tend to be scarce and budgets and timeframes have been known to overrun. This is why Iron Mountain Data Centers offers a stress-free migration solution.

To make sure there are no misunderstandings, you work with a clear work statement and methodology and have a single point of contact for data center support.

Migration requires in depth coordination, and our team includes project managers, structured cabling personnel, specialized movers and network and systems engineers to help your staff get routers, SANs, and servers back on-line. We work with specialized partners who know their business inside-out.

Our dedicated team will provide all the knowhow needed, whatever the task - data center operations, network planning, current state analysis, rack and electrical load design, logistics planning and execution, and data and equipment testing.

We take you through every step that is required to make your migration a success, from building the business case to agreeing and implementing testing procedures prior to the final cutover. As a digital business, your data and online processes are too valuable to risk.

How do you ensure secure, efficient data center installs?

Our colocation customers want a tried and tested installation procedure for the fitting out of their critical equipment. IMDC technicians have managed thousands of successful installs, and we can advise and support you every step of the way whether you want just a few racks, a cage, a suite or a complete module.

We will help optimize your efficiency. We partner with our customers to ensure they are deploying the most efficient server technology, where one rack can replace six older versions, and we are always on hand to advise on hardware and operational efficiencies.

The level of installation support is also entirely up to you. We can source and set up racks, cable ladders, PDUs and fiber for you, and all you need to do is plug in your IT equipment. Or, if you want, we can go a step further and do the rack, stack and hook-up for you as well.

How do you conduct professional and sustainable data center builds?

Larger customers sometimes need a large amount of space, or even a dedicated facility. We can provide what you need whether it is a new data hall or a whole new facility.

Tell us what you want and where, and we take it from there. Across all our global markets, we are experts in site selection, design and construction, government and regulator liaison and power and network connectivity strategy. We are always ready to consult, and we build for a known cost and to a uniform timeline.

Everything we build for you will meet the highest sustainability standards. We use the latest techniques and engineering infrastructure to provide efficient power and cooling to our data halls. We can contract with local renewables providers for hourly clean energy or add on-site generation. And we design all new facilities to BREEAM sustainable building standards to minimize your carbon footprint.

What is a global network operations center (GNOC)?

Our geographically diverse Global Network Operations Center (GNOC) is your central point for customer communication and customer advocacy. The GNOC monitors the ticketing platform and fully enabled customer portal allowing customers to manage their IMDC engagement, manage their services, manage their infrastructure and request additional contract information.

Our data center portal puts you in charge, wherever you are. All you need to do is log on securely to manage your infrastructure anywhere in the world.

Need something checked or changed? Open up a case ticket through our portal which allows you to do everything from booking Smart Hands services or ordering a new Cross Connect to rebooting or retiring equipment or obtaining virtual and physical access reports.

Need more detail? Inquire about a Power or Cooling Audit, check your latest Access Logs or request a Bandwidth Usage Report.

Looking for expertise? We will put you in touch with someone on the team who can help. Or you can head to our IMDC Global Network Operations Knowledge Base and read our library of articles and FAQs or watch how-to videos via the portal.

We pride ourselves on running the most comprehensive and responsive data center support systems in the business. If you want us to do more, just tell us and we will.

What is Managed Firewall?

Managed Firewall, Powered by Check Point is a cutting-edge cyber security solution. Directly hosted in our data centers, Managed Firewall ensures cloud scalability while having best-in-class hardware security and low latency, all under one roof. The service safeguards your critical IT infrastructure, applications, and sensitive data from cyber threats, without the need for hardware installations or maintenance.

Managed Firewall is currently available at our Phoenix and Scottsdale data centers, with more locations on the road-map. Interested in a specific location? Let us know!