Insurance

The solution needed to demonstrate measurable cost savings, improved efficiency, decreased turnaround times, improved customer experience, and a decreased carbon footprint. We worked with the company to roll out a transition protocol, moving from paper-based, open-shelf processing of property and casualty claims to a digital mailroom with a front-end, image-enabled automated workflow, including secure electronic delivery of select, validated information to third parties. Together, we met the compliance goals and saved the company $1.5 million—while eliminating 5 million printed pages annually.

Iron Mountain provided a backfile conversion solution for employees, as well as ready access to information anywhere within the organization. Backfile imaging also allowed for scanning and digitization of the company’s documents for secure storage in its enterprise content management system.

We rerouted the contents of the company’s P.O. boxes to a central location where a team picked up and processed the mail by scanning, classifying by content, and completing data capture with our imaging services. This meant that digital mail could then be rerouted for approvals or exception processing. A centralized database also provided worldwide access to mail. Overall, this solution resulted in better collaboration, cost reductions, and environmental benefits.

The company increased security, redundancy, power, connectivity, and reliability. An Iron Mountain colocation data center, scaled to meet the company’s shifting needs, not only provided increased security and connectivity but also greater energy efficiency and cost savings.