Latest Iron Mountain InSight DXP release boasts exciting new functionalities to boost customer experience

Blogs and Articles

Iron Mountain has announced the latest release of InSight Digital Experience Platform (DXP), featuring a suite of updates designed to streamline data management, enhance compliance, and deliver significant value to customers. This new release focuses on improving efficiency, reducing costs, and leveraging AI-driven insights for better decision-making.

May 1, 20257 mins

A key highlight of the update is the strengthened compliance capabilities with the integration of Iron Mountain’s Policy Center. This feature allows for the systematic application of data retention and privacy policies, reducing the risk of non-compliance and streamlining the management of sensitive information. Customers can expect to save time and resources while meeting necessary legal requirements.

The release also brings enhanced content management features, including improved versioning and support for various file types like images and Microsoft documents. These updates help teams work with the most up-to-date information, fostering better collaboration and increased productivity.

AI-powered insights are another significant addition. With enhancements to GenAI Chat—including usability improvements and chat history that can help keep track of and access previous chat records—and the introduction of agentic AI, users can quickly extract relevant information, generate documents, and visualize data through natural language queries. Agentic AI facilitates rapid document understanding and intelligent decision-making, especially when dealing with unstructured data.

The latest enhancements to InSight DXP aren’t just another feature list; they are a direct response to the challenges our customers have shared with us and are designed to deliver tangible value, not just technology for technology’s sake

Narasimha GoliChief Technology and Product Management Officer at Iron Mountain

For customers in the United States, Canada, and Australia who have physical records stored in Iron Mountain Records Centers, the single -pane -of -glass view (Beta) offers a unified approach to managing both digital and physical documents. With this feature, users can manage all records in one centralized platform, place delivery orders, and edit metadata. Additionally, the new release emphasizes content cleanup and ROT (redundant, obsolete, and trivial) remediation. Data discovery analyses performed by our Information Governance services teams are available to help streamline processes, enhance data awareness, and save costs and improve productivity by eliminating unnecessary data.

The platform’s new sensitive data redaction capabilities use AI technology to automatically detect and obscure personally identifiable information (PII)—like names, SSNs, and addresses—minimizing customer’s risk of data exposure while helping to comply with privacy regulations.

Overall, the latest InSight DXP release is geared toward delivering measurable ROI by enhancing compliance, boosting productivity, and optimizing data utilization. Organizations can achieve significant cost savings, improve overall efficiency, and unlock the full potential of their data.

Learn more about InSight DXP