MEDAS digitizes paper-heavy workflows for improved efficiency and greener business

Industry

Utilities (electricity distribution)

Challenge

Make business totally trackable, faster and more accurate and secure - while simplifying compliance with a large evolving regulation set

Solution

Iron Mountain Insight platform supports automated digital workflows and makes information more usable with one central view of documentation

Value

• 217 workflows automated
• 100,000+ documents digitized
• Faster response to customers and regulators
• 90% end user satisfaction rate
• 21 live R&D projects supported
• Near 70 metric tons CO2 saving
• 4,934 kg of waste eliminated

Powering the economy

One of the country’s largest electricity distributors, Meram Elektrik Dagıtım A.S. (MEDAS) powers the Turkish economy—providing some twelve-billion-kilowatt hours of energy annually to more than two million businesses and homes across 69 locations in Turkey.

Key to success is staying at the forefront of innovation. For example, by integrating SCADA (Supervisory Control and Data Acquisition), GIS (Geographic Information System), and AMR (automatic meter reading) technologies. In turn, improving remote monitoring and proactive management of possible network faults, along with online customer requests and billing updates.

Overcoming paper-based holdups

The same spirit of technological innovation extends to designing smarter, greener work practices, while continuing to ensure the company fully satisfies its regulatory requirements.

MEDAS is legally obliged to send bills and notices to millions of clients each month, along with documentation that must be submitted to government authorities. All of which used to result in massive amounts of paper and timeconsuming compliance audits.

In addition, the company must respond to customer complaints within a strict timeframe. However, without an effective document processing system, keeping track of paperwork passing internally between departments and communicating findings from investigations was labor-intensive and costly to manage.

Another challenge MEDAS faced in transforming paper-based workflows and automating manual processes was the sheer variety of such documentation.